Access to and information about rights - role of and treatment by public services, including corruption

• Author: European Union Agency for Fundamental Rights (EU body or agency)
• Pages: 47-57

47

KEY FINDINGS

ËIn terms of problems when dealing with public administration and local authorities, people most





equally to others.

Ë



provided by public administration and local authorities, as do people who struggle to make ends

meet with their household income. However, people with high education levels also indicate

a higher rate of problems with services provided by public administration and local authorities,

compared with people who have completed at most lower secondary education.

Ë





Ë





urgency.

In exercising their rights, people often depend on public administration and

local authorities that provide essential services or help safeguard rights.

In essence, states’ human rights commitments, and political decisions on

how to implement them, are in practice implemented by public services

at national, regional or local levels that function as points of information

and contact for people who want to exercise their rights. The role of public

administration and local authorities in making information accessible and easy

to understand– an essential service in normal circumstances– becomes of

paramount importance in exceptional situations where people’s rights are

impacted, such as the coronavirus (COVID-19) pandemic of 2020.



ACCESS TO AND INFORMATION ABOUT

RIGHTS ROLE OF AND TREATMENT

BY PUBLIC SERVICES, INCLUDING

CORRUPTION