Basic concepts of quality and standards

Author:Muharrem Bunjaku
Pages:157-163
Vo
l.
6
N
o
.
3
N
ovember, 2020
ISS
N 2410-391
8
A
cces on
l
ine at www.ii
p
cc
l
.or
g
15
7
A
cademic Journal o
f
Business,
A
dministration, Law and Social Sciences
II
PCCL Publishin
g
, Graz-
A
ustria
B
asic concepts o
f
qualit
y
and standards
uharrem Bun
ak
Ab
str
a
ct
T
he basic
p
rinci
p
le that
p
roducts and services must meet the basic re
q
uirements o
f
u
sers, led to the realization that the s
p
eci
cations that de
ne the
p
roduct does not
g
uarantee t
h
at t
h
e
p
ro
d
uct wi
ll
rea
lly
ac
h
ieve t
h
e re
q
uire
d
q
ua
l
it
y
. T
h
e com
p
arison
b
etween revenues and ex
p
enditures is the main
f
orm o
f
business accounting and
p
rovides evidence o
f
p
ro
tabilit
y.
T
he business owner or manager can not have a
f
ull understanding o
f
the basic
i
n
f
ormation needed to conduct success
f
ul cor
p
orate o
p
erations without
p
ro
p
er use
of
statistics. Be
f
ore
y
ou start with a new business (start-u
p
)
y
ou should
p
re
p
are a
f
easibilit
y
stud
y
and business
p
lan
f
or banks and
p
otential investors in order to
secure
f
unding
.
S
tatistical methods and techni
q
ues are scienti
call
y
based methods and more
i
m
p
ortant in se ing the scienti
c and working h
yp
othesis in
p
lanning and
e
x
p
erimental research (com
p
uter simulation),
p
rocessing and
p
resentation o
f
the
o
btained data and making statistical conclusion
f
rom this research
.
K
e
y
wor
d
s: Basic conce
p
ts,
q
ua
l
it
y
, stan
d
ar
d
s.
I
ntr
oduc
t
io
n
W
here com
p
etition is ver
y
big, markets sets stricter re
q
uirements in terms o
f
q
ualit
y
,
p
rice and deliver
y
of the
p
roduct and
/
or service. Com
p
anies need to res
p
ond
q
uickl
y
and a
pp
ro
p
riatel
y
and be
exible in its o
p
eration. Toda
y
one o
f
the main
p
ositive a ributes that make them highl
y
com
p
etitive com
p
anies is their
exibilit
y
.
I
t
i
s there
f
ore necessar
y
; com
p
an
y
to
nd a suitable wa
y
to im
p
lement a
pp
ro
p
riate tools
and methods that will hel
p
them to increase com
p
etitiveness in terms o
f
the abilit
y
to realize
p
roducts and
/
or services. On the other hand, full
y
meets the stringent
re
q
uirements o
f
customers, aims to continuousl
y
im
p
rove the
q
ualit
y
, which is
w
orking to meet the needs and ex
p
ectations o
f
customers b
y
reducing the variabilit
y
of
all
p
rocesses and im
p
rove
p
rocess ca
p
abilit
y
, increasing the
q
ualit
y
o
f
p
roducts
and
/
or services
.
Quantitative methods enable monitoring o
f
the structural changes o
f
business entities
that re
p
resents the basis
f
or market anal
y
zes and making business decisions, and is a
ba
s
e
fo
r
a
ss
e
ssm
e
nt
of
b
a
s
i
c m
a
cr
oe
c
o
n
o
m
i
c
i
nd
i
c
a
t
o
rs.
Basic concepts of qualit
y
and standards
Qualit
y
is de
ned as "meeting the needs and re
q
uirements o
f
users," although
historicall
y
the notion o
f
q
ualit
y
ac
q
uired di
erent meanings. The
q
ualit
y
o
f
p
roducts

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