Human resource management in health tourism-Thermal Spa Center of Peja

• Author: Ardian Ramadani
• Position: European University of Tirana
• Pages: 129-134

European Journal of Economics, Law and Social Sciences

IIPCCL Publishing, Graz-Austria

Vol. 1 No. 1

January 2017

ISSN 2519-1284

Acces online at www.iipccl.org

129

Human resource management in health tourism-Thermal Spa Center of Peja

Ardian Ramadani

European University of Tirana

Abstract

The e ects of tourism have a global character and righteously the enthusiasts of this sector are

studying tourism as an industry itself. Its role is highlighted in the sustainability of economic

development of a country. In the global economy, its role is increasingly being seen as a sector

with multi-dimensional e ects such as; economic, social, health, cultural and environmental.

Tourism nowadays is turning into a carrier sector of social and economic development of a

country, as seen by its components of the tourism sector itself (sub-sectors of tourism) tourism

as a sector is very complex and multi-dimensional with multi-dimensional impacts on social

and economic life of the today’s modern society.

Kosovo in terms of tourism is divided into fi ve tourist regions which constitute a diversifi ed

touristic o er competitive to local and foreign tourist markets. Almost all of these regions have

the opportunity to develop health tourism, with thermal water resources and also natural

heritage. The Peja spa with its natural specifi cs is undoubtedly a center of health tourism

which overpasses the national boundaries and beyond, and at the same time is the object of

study of this scientifi c work in terms of human resource management in health tourism.

Keywords: Health tourism, human resoures, Management, thermal center as management

model, satisfaction of the tourist.

Introduction

Kosovo is recognized by tourism resources underlying the development of certain

types however it has inherited from the past a low level of economic development,

which has been associated with: the last war, slow process of privatization, lack of

investment, etc. in this context, the tourism sector has been an integral part of these

processes not desired. The tourism sector is heterogeneous sector which inside its own

sector requires coordinated activities of public and private sector in its development

planning sector. Development of tourism in Kosovo so far has been developed without

a proper plan and tourism resources are still pre y far from a genuine tourism

development. In this context, health tourism has not put existing tourism resources in

the service of a complete tourist o er, as well as the development and management of

human resources in health tourism there is still room for improvement and changes.

The purpose of the paper work

The purpose of this paper work is to study the development and management

of human resources in the health tourism in Kosovo with particular emphasis on

human resources management in Peja Spa through which it aims to provide a modest

contribution to the resolution of the best models of management of human resources