Lean Management Philosophy for Public Administration: Case COVID-19 Pandemic

AuthorEngelbert Zefaj
PositionDukagjini College ? UBT, Kosovo
Vol. 4 No. 2
June, 2020
European Journal of Economics, Law and Social Sciences
IIPCCL Publishing, Graz-Austria
ISSN 2519-1284
Acces online at www.iipccl.org
Lean Management Philosophy for Public Administration: Case COVID-19
Engelbert Zefaj, PhD
This paper addresses three important issues, lean management philosophy, public
administrationand theconsequences causedby pandemicCOVID Thepurpose ofthis
research is to present and promote the values of lean management philosophy in order to
be accepted and implemented as an appropriate method in public administration.Also, this
paper brings concrete arguments which prove that lean management is suitable in public
administration even in emergency situations.The research was conducted in Peja municipality
process, management of movement and travel restrictions of citizens and social assistance.
The case study method has been applied where institutions, policies, events, individuals and
working groups have been observed and systems and methods have been analysed during
theiroperationTheresearch ndingsareinterestingbecauseit hasbeenpossibletoidentify
dierent organizational acceptable and unacceptable cultures of public administration
employeesand consequently the results are dierentOrganizational culture based on lean
management methods has proven to be convenient and useful.
Keywords: Lean Management PublicAdministration Critical Success Factors COVID
for humanity. This pandemic has endangered the lives of citizens, has damaged the
economy, disrupted cultural and social life, and has complicated the functioning of
the public sectorthroughout the globe. To respond to this danger and to protect the
humanitygovernments around the world havebeen forced to take extraordinary
protective measures WHO  Many businesses and public institutions were
closed and the way of life changed as a whole.A new reality appeared for all sectors,
ofthepublicadministrationsystempublic institutionswereforcedtondcreative
and appropriate methods to provide services for citizens and to their needs.This
situation stimulated the institutions to think creatively. As stated by the authors West
from a distance, with reduced motion, without endangering the lives of people, fast
and as simple as possible, with smooth processes that brings value for the citizens
wererequiredButpreviouslyinstitutionshavebeen forcedtondcreativewaysto
make decisions which meet the demands of citizens and formalize them according to
normative procedures.Ideas were needed on how to organize meetings without being
European Journal of Economics, Law and Social Sciences
IIPCCL Publishing, Graz-Austria
Vol. 4 No. 2
June, 2020
ISSN 2519-1284
Acces online at www.iipccl.org
physically assembled, how to organize internal communications between departments
andsectorsofpublic administrationhowtostreamlineprocesseshowtoexchange
ocialdocumentationhowtoinform citizensandworkersaboutongoingchanges
how to do payments and how to perform various other administrative services.In fact,
there weren't many alternatives to respond to this challenge! The state administration
was forced to build and to use practical Internet-based applications that enabled
WhatsApp, in voice and video and the mass group communication systems such as
WebexZoomSkypefor businessGooglecommunicationetcInawayeverything
was oriented towards the ability to perform tasks remotely.This was the moment
out its duties, to install and to act according to the lean management philosophy.
problems by ensuring that all services operate and, especially, work together, and do
notwaste thecustomerstime provideexactly whattheywantexactlywhere and
philosophy is not easy, employees at the public administration are required to be
well trained,the public administration must possess appropriate equipments, the
internet network must be of high quality, employees need to have professional skills
the time of the pandemic, in many cases, it seemed that public administration did not
have appeared.It turned out that public administration employees had shortcomings
in the application of excellent governanceExactly these problems are the essence
of this research paper.This paper makes possible to understand the challenges that
publicauthorities have hadin implementingexcellent governancemethods in the
forpublic administrationTondout howthe publicadministration hasreacted to
- What are the critical success factors of lean management that were useful for
- In which critical success factors has the public administration been challenged
to be in line with the philosophy of lean management?
Toanswerthe rstquestion thecriticalsuccess factorsrst areidentiedselected
andextracted fromthe scienticliteraturewhereas toanswer thesecondquestion
engagement of the author of this paper in the emergency task force.
Lean Management Philosophy
Applying lean management philosophy is not easy but there are many cases that
prove it is feasible and very useful.When implemented successfully, it can help enable

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