Mobile Technology bridges the Digital Divide: Case of Kosovo

AuthorFakije Zejnullahu - Indrit Baholli
PositionMinistry of Public Administration ?Republic of Kosovo - European University of Tirana
Vol. 1 No. 1
January 2017
European Journal of Economics, Law and Social Sciences
IIPCCL Publishing, Graz-Austria
ISSN 2519-1284
Acces online at
Mobile Technology bridges the Digital Divide: Case of Kosovo
Fak e Zejnullahu
Ministry of Public Administration –Republic of Kosovo
Indrit Baholli
European University of Tirana
The digital divide is a global problem with which the population is able to access and use
the information and communication technology, when the access is somehow available. This
“divide”, in terms of access to ICT, can be found among developed and developing countries,
within a country among rural and urban areas, rich and poor, educated and non-educated and
white and non-white.
The Republic of Kosovo is also a ected by this phenomenon and harmful e ects of the digital
divide due to the very low level of territorial coverage with xed telephony and internet
services. In developing countries, mobile technologies are seen as a possibility for overcoming
the digital divide by delivering services in those areas where the infrastructure required for
internet or wire telephony services is not a viable option.
This study analyzes the mobile opportunities in the Republic of Kosovo. Findings show that
the penetration of mobile telephony and mobile internet is satisfactory and comparable to the
developed countries.
Increasing penetration of mobile broadband as opposed to xed broadband in the Republic
of Kosovo will be an incentive for the Government to take a new direction towards mobile
government services accessible through mobile devices, thus enabling a fast and ubiquitous
Keywords: Mobile Technology, Digital Divide, ICT, mobile Government.
Although the revolution in Information and Communication Technology (ICT) had
inspired optimistic expectations and fantasies for: a transparent government, universal
approach to information, rationality of markets, creation of new international
community, availability of life and health-enhancing information to ordinary people
throughout the world, many people from many countries of the world remained
una ected by this revolution. This phenomenon known as the "digital divide" was
popularized in 1999 when Surveys revealed massive di erences between access to
ICT in countries with developed economies (like the United States and Australia)
, the di erence between rich and poor, educated and non-educated and white and
non-white (Keniston, 2003, 2-3).
Organisation for Economic Co-Operation and Development (OECD) de nes “the
digital divide” as the gap between di erent individuals, households, businesses
and geographical areas at di erent social-economic levels with regard to their
opportunities to access ICTs and to their use of the Internet (OECD, 2001, 5).

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