To get a deeper view, we decided to undertake a similar study within the
non-academic partners involved in E-Prodat, to wit, Abruzzo, Bologna, Kavala,
Tenerife and Western Greece. A questionnaire was placed on the website
http://www.eprodat.org, which included 368 questions relating to IT
infrastructure deployment, administrative web services deployment, IT
population competence, e-participation and data protection. The full
questionnaire is available as Appendix 1. We summarise here the key findings.
3.1. e-Government and e-Participation
We shall now describe in some detail the situation in each of the regions.
Abruzzo’s portal, www.regione.abruzzo.it, has several services available
(8) and all departments are covered. The equivalent .com and .net are not
covered by the town hall. Google ranks the portal as 1st and it is adapted to all
browsers, not requiring plug-ins. Moreover, the multimedia content is not
excessive. It includes an online help system and a site map, numerous links, but
not a keyword search system. It is not developed with open source software.
Several web forms are being incorporated into the portal, and it
provides a webmail service and an FTP server, although there are no FTP
services like discussion fora. Around 60% of the information available in
person or via telephone is available on the site. Contact details for various
services are available.
There are no payment services online or digital signatures, but there is
recognition of electronic certificates and data encryption. Moreover, the portal
does not have an information management sub-system or a workflow
management sub-system and, similarly, does not include online polls or e-
The information, and its updating, is correctly evaluated (7), as is the
accessibility (8) and runs through a quality control.
Abruzzo has an area of over 10,794 square km with a population of
around 1,262,392 inhabitants, the number of homes being 658,931. The income
per capita is 10,663.80€.
There are 4 telecommunications operators in the city. There is already an
available telecom infrastructure, reaching 100% of homes, including the least
economically developed and rural areas. The population is satisfied with the
infrastructure. The cost of the PSTN for connection to the Internet is free and
the cost per minute to call a local telephone is 1.5€.
There are 509 PCs/1000 persons, 400 users/1000 p, 420 telephone
lines/1000 p, 800 telephones/1000 p and 333 connections (ADSL, ISDN,
Among the citizens MODEM is the most widespread technology, with
100 Mb being the average connection speed. There is public financial support
to aid in IT costs for citizens, and both local and national governments invest
in public infrastructure.
Abruzzo has a department devoted to IT promotion which has started to
promote e-government services. There has not been emphasis on
disadvantaged groups, although they provide free wireless access.
As far as human resources are concerned, 91.43% of Abruzzo’s
population have primary studies, 35.36 % have secondary studies and 7.61 %
have university studies. The number of students per computer in primary,
secondary and university education is, respectively, 13, 8 and 6. Similarly, 26, 16
and 7 are the numbers of students per internet connection in all three education
The assessment of degree of IT knowledge of the population is 6.
Moreover, there are local and national plans to promote IT.
Bologna’s portal, comune.bologna.it, has reached an adequate spread
among citizens and, so far, it offers several services, more than 20, and all
departments are covered. The equivalent .com and .net are not covered by the
town hall. Google ranks the portal as 1st and it is adapted for use with all
browsers, albeit requiring plug-ins, the multimedia content not being excessive.
It includes an online help system and a site map, numerous links and a keyword
search system. It is developed with open source software.