Performance evaluation and health developments in Vushtrri Sheik Zayed Hospital in 2012/2013 and 2019/2020

• Pages: 71-87
• Date: 01 January 2021
• Published date: 01 January 2021
• Author: Afërdita Lahu,Mimoza Bytyqi Maksutaj,Mexhit Mustafa,Ylfete Pllana

European Journal of Economics, Law and Social Sciences

IIPCCL Publishing, Graz-Austria

Vol. 5 No. 1

January, 2021

ISSN 2519-1284

Acces online at www.iipccl.org

71

Performance evaluation and health developments in Vushtrri Sheik Zayed

Hospital in 2012/2013 and 2019/2020

PhD (C.) ¹Afërdita Lahu

Assistant Of Alma Mater Europea Rezonanca

Prof. Ass. Dr ¹Mimoza Bytyqi Maksutaj

Professor Of Alma Mater Europea Rezonanca

PhD (C.) ²Mexhit Mustafa

Assistant Of Alma Mater Europea Rezonanca

PhD (C.) ³Ylfete Pllana

Assistant Of Alma Mater Europea Rezonanca

Abstract

Measuring the quality and performance of health care is the process by which statistical data

are used to evaluate the performance of health plans and health care providers, compared to

standards within the country where we operate or provide services.

In healthcare performance measurement is important because it tells us how the healthcare

system is performing and leads to improved healthcare. It is a necessary step in the process of

improving the quality of health care, and we have tried to include in this topic how external

factors have inuenced the improvement of service delivery at Sheikh Zayed Hospital in

Vushtrri Hospital of the Republic of Kosovo, and improvement of services where it has been

realized through numerous donations from the United Arab Emirates, without excluding

other donations from foreign, non-governmental governmental-organizations.

Keywords: Evaluation, performance, professional health advancements, donations, analysis.

Introduction

By the notion of performance, we mean the knowledge and ability of the health worker

to understand and eectively perform the work in which they have a responsibility

by providing the highest quality service and satisfaction to patients.

Knowledge in the analysis and synthesis of issues as well as experience and other

special characteristics required by a job, and this can be achieved through the health

institution that provides additional training to gain new professional experience.

To evaluate this performance it is necessary to determine the criteria that can be:

quality and quantity of work, self-initiative, ability, reasonableness, permeability,

experience, skill, creativity, innovation, scientic knowledge, communication and

many other factors. In this research we have studied and evaluated the performance

and advancement of Sheik Zayed Hospital in the municipality of Vushtrri in the

Republic of Kosovo where we have included the advancements and developments

that have been made between the services and the satisfaction of the citizens.

Methodology- It is a retrospective approach where Hospital documents are researched

Vol. 5 No. 1

January, 2021

European Journal of Economics, Law and Social Sciences

IIPCCL Publishing, Graz-Austria

ISSN 2519-1284

Acces online at www.iipccl.org

72

/ analyzed Sheikh Zayed during the period January 2012-2013 and 2019-2020.

Health sta performance analysis

From the data of the Health Information System (HIS) and Public Services (PEJROLL),

we nd that out of 171 employees employed at the Hospital; Sheik Zayed; Vushtrri,

45 employees are of the professional medical sta of the academic level (specialist

doctor) or 26.31% of the total number of health workers, so the performance is of

average level with a tendency to further increase this performance which is the main

goal of the management of Hospital both locally and centrally.

Identify problems within health sta and avoid them

The basis for identifying problems of a health nature and human resources is the

Medium-Term Expenditure Framework, which provides for each year: Planning the

current budget, additional budget in the ongoing requirements at the central level

to meet the medical sta of decient proles, as in Surgery, Anesthesia, Diagnostics,

Ophthalmology and Orthopedics and in the accompanying elds of pediatrics,

internes and gynecology, including Transfusion and biochemical laboratory.

Such priority issues are regularly debated in the meetings of the medical sta

supported by the hospital management and such requests are forwarded to the center

and in the impossibility of accepting the decient medical sta, it is required to ll

these positions with medical sta from other hospitals. within the Ministry of Health,

respectively the University Clinical Hospital Service of Kosovo.

Forms which are used to improve performance

The engagement of the number of medical sta in the ratio of nursing sta and the

number of hospitalized people seeking health services is in direct relation with the

Rules of Procedure at the secondary level of health services, as well as the number of

patients treated within 24 hours, cured and issued in good health.

Then the implementation of the work plan in providing health services to hospitalize

as well as outpatient ones expressed in percentage and based on statistical indicators,

where the percentage achieved over 50% is considered satisfactory, while that over

70% is considered very good.

With the realization of this performance expressed in percentage, the motive of

stimulating the medical and nursing sta is achieved, and in the absence of the

introduction of the health insurance system, this method is being used but not

realized in practice.

Planning and their implementation within the timeframe

The employment of medical and nursing sta is planned with the MTEF for the years

2019-2021, especially in priority countries such as Emergency in focus, so from the

number of employees from 127 we have 175 or 38% in just one year, and this trend

will surely increase in the following years 2020-2021.

Then, the wealth of hospital infrastructure was planned, where thanks to donations

from the UAE the entire hospital facility was renovated and expanded and equipped

with new medical equipment, where these infrastructural achievements with medical