Role of Ombudsman Institution over the administration

AuthorMirlinda Batalli
PositionUniversity of Pristina, Kosovo
IIPCCL Publishing, Tirana-Albania
Academic Journal of Business, Administration, Law and Social Sciences Vol. 1 No. 3
November 2015
ISSN 2410-3918
Acces online at
Role of Ombudsman Institution over the administration
Prof. Dr. Mirlinda Batalli
University of Pristina, Kosovo
The purpose of this article is to review the role of Ombudsman institution in increasing the
accountability, efficiency, transparency in public administration and promoting a higher level
on protection of human rights. The article analysis that ombudsmen have become a crucial
part of the political, social and legal actuality in different countries of the world. As a dedicated
institution on protecting citizens’ rights, an Ombudsman can be considered as a mechanism
to promote democracy, civil rights, rule of law, reforms in public administration and combat
This paper discusses two particular issues: the concept of Ombudsman institution in general
and its role in promoting good administration and governance. By doing so, it raises a multilevel
argument for more transparency, effectiveness and accountability in the work of public
Keywords: Ombudsman institution, good administration, European Ombudsman, human rights,
public administration.
The Ombudsman, by its nature, is an independent office or an individual that deals
with protecting people from violation of their rights, insults, mistakes, negligence
and unfair decisions of public administration. Ombudsman presents a new type of
guarantee for the rights and fundamental freedoms of individuals and organizations.
In the modern world, the influence of this institution is increasing every day. In general,
the activities of the Ombudsman are connected between the state and civil society.
One of the key functions of the Ombudsman is to exercise control over the activity of
the state authorities by considering citizens’ complaints against the actions of bodies
or their officials who breach human and citizens’ rights and freedoms. In this aspect,
Ombudsman’s important function is to conduct investigations, to provide
recommendations, to have the violated rights restored and submit proposals on
amending legislation or revising the unlawful administrative practices of the bodies
of state authorities.
The independence and neutrality of the Ombudsman, together with the broad powers
of investigation granted to the office are some of the essential features of the
Ombudsman required for its effective operation (Ayeni, Thomas & Reif, 2000).
Over the decades, Ombudsman is considered as an essential element of the democratic
system of the state. Ombudsman institution has proved its efficiency not only as
important mechanism of public oversight authorities, but also as important
extrajudicial procedure for resolving the conflict and improving relations between

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