Sometimes I feel exhausted or even feel angry at the persons I have to deal with on a daily basis. Is this normal?

• Pages: 27-27

27

20 Sometimes I feel

exhausted or even

feel angry at the

persons I have to

deal with on a daily

basis. Is this normal?

Every f‌irst-contact ocial needs to perform his/her

tasks under demanding circumstances, frequently

encountering people from dierent cultures, a

dierent social background and with dierent

life experiences. This interesting, but extremely

demanding working environment can have an impact

on your psychological well-being. In the discharge of

your duties, you may experience varied emotions,

ranging from compassion, through indierence, to

rejection of the individuals you deal with every day.

This in turn can aect the eectiveness and quality

of your work, and your ability to take appropriate

decisions and actions.

It is important to be aware of those factors as well as

of your personal circumstances and make a constant

eort to minimise their impact. If needed, don’t

hesitate to ask your colleagues or supervisors for

support or to seek professional counselling.

See Section “Be aware of your personal

circumstances” of the Practical Guide.