The role of human resources in development of tourism in Kosovo

AuthorPhD Marta Muqaj
PositionFaculty of Economy, European University of Tirana
Pages168-174
ISSN 2410-759X Balkan Journal of Interdisciplinary Research Vol 1 No 1
Acces online at www.iipccl.org IIPCCL Publishing, Tirana-Albania May 2015
168
e role of human resources in development of tourism in Kosovo
PhD Marta Muqaj
Faculty of Economy
European University of Tirana
Abstract
God has distributed the benets and natural beauty, as has disseminate the skills and inclinations
of people, giving us to understand; people tailor the benets and natural beauty in order to satisfy
their tastes and desires, at the same time to make them attractive for others.is paper aims to
provide the connection and impact of Human Resource Management (HRM) and interactions
in tourism, reviewing appropriate literature in these areas, through analysis of reported cases.
Some case studies which show us clearly the impact and necessity in demonstrating dierent
characteristics of Human Resources in the tourism sector.
Because of the importance of Human Resource Management ( HR) in the promotion of competition
in the tourism industry, will highlight the most important practical issues regarding HR, regarding
the realization of organizational objectives, furthermore it shows related issues regarding, which
include changing technological, legislative regulations, national culture, globalization, or internal
factors; including size, characteristic of industry sectors and the structure of an organization,
strategy and past the MRH. It is important that employees, employee - employer relationships, job
satisfaction, giving out the responsibilities, employee productivity, teamwork climate, emotional
state, relations between the employees, the state of economic activity should be taken into account.
So as a natural product is important, for the majority of tourists the quality and experience of sta,
proper awareness level of interactions, diversity of sta in the sector level where they belong, are
the basis of the development of the whole economy of the tourism sector in particular.
Key words: Tourism, people, human resources, strategy, fun.
Introduction
Management is the process of orientation to human activities in order to accomplish
certain objectives, which means the integrity of interrelated activities such as: planning,
organization, Human Resource leadership and control, is the interaction of personnel
in the most ecient way to achieve the objectives that the organization has in front of
him. Based on the full understanding of the complex and management as a process that
could dene as general activities delivered through some functions in order to eciently
provide, distribute, and to exploit the potential of human and physical resources so as to
achieve the purpose.
Tastes, desires and possibilities are dierent between people, ages and native residents,
people are those who should nd the specialties and answer to the tastes, preferences and
possibilities, so it should always be in search of present when we add this the dynamism
of life, the change and advancement in taste and ability, then we should always seek in
order to be a cutting edge or a step ahead of time. If a host country, as can be: hotel,
restaurant, guest house, camper, or beautiful tourist spot, with high conditions and
higher infrastructure level if the mass of the population don’t recognize and do not have

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