When and how should I provide information to people who may wish to apply for international protection?

• Pages: 17-18

17

When and how

should I provide

information to

people who may

wish to apply

for international

protection?

As a f‌irst-contact ocial, your role is to make sure

that people who may wish to apply for international

protection are able to do so. Therefore you need to

proactively provide them with information on the

right to apply for asylum, including on the rights and

obligations it triggers. The main purpose of providing

information is to ensure that persons who may be

in need of international protection have eective

access to the asylum procedure.

In general, information on the possibility to apply

for international protection must be provided in

detention facilities and at border-crossing points,

including transit zones, at external borders. However,

it can be understood as a good practice that such

information is provided also at the moment where

people trying to circumvent the border-crossing

points are stopped by the authorities responsible for

border surveillance.

Make sure that you are aware of the information

to be provided based on national legislation and

practice and in accordance with EU law. The

information should be provided in a timely manner

and should be as complete as possible. It is necessary

to communicate in a language understood by the

13