Author:G. Arévalo Nieto/E. Fernández Vicente/J.A. Messía de la Cerda Ballesteros/J.A. Rubio Blanco

In general, a large degree of heterogeneity can be found within Europe both at a regional and a local level and relating to the various services we evaluated (infrastructure of telecommunications and e-government and e-participation web services). On the other hand, as far as levels of education are concerned, homogeneity is dominant as all countries seem to have a similar level of achievement in this area.

However, heterogeneity is predominant again in matters relating to data protection in e-government services. It can, therefore, be said that the levels of effectiveness achieved in relation to electronic Government services differ considerably from one country to another.

This result has also been confirmed in the clusters made on the different countries, having identified various good practices carried out in some regions which in others seem to have been ignored.

Regarding the aim of fulfilling the expectations established by the i2010 plan, we can see that there are many countries which have to substantially improve their infrastructures and services in order to reach the desired levels, some still have a long way to go.

As far as the promotion of the advantages declared by the Government and electronic participation are concerned, it is clear that radical improvements must be made since, in general, the promotion of these services is neglected despite the fact that it is of great importance for true dissemination of...

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