In general, a large degree of heterogeneity can be found within Europe
both at a regional and a local level and relating to the various services we
evaluated (infrastructure of telecommunications and e-government and e-
participation web services). On the other hand, as far as levels of education are
concerned, homogeneity is dominant as all countries seem to have a similar
level of achievement in this area.
However, heterogeneity is predominant again in matters relating to
data protection in e-government services. It can, therefore, be said that the
levels of effectiveness achieved in relation to electronic Government services
differ considerably from one country to another.
This result has also been confirmed in the clusters made on the
different countries, having identified various good practices carried out in some
regions which in others seem to have been ignored.
Regarding the aim of fulfilling the expectations established by the i2010
plan, we can see that there are many countries which have to substantially
improve their infrastructures and services in order to reach the desired levels,
some still have a long way to go.
As far as the promotion of the advantages declared by the Government
and electronic participation are concerned, it is clear that radical improvements
must be made since, in general, the promotion of these services is neglected
despite the fact that it is of great importance for true dissemination of these
services. In addition, the necessity to create common Government and
electronic participation platforms is apparent as the existing systems could
often have served as a base for others in development taking into account the
fact that the extra effort is more than considerable. Therefore, steps should be
taken to make improvements in this area.
In general, the capabilities that countries possess to support these
processes are adequate, although several countries are situated on the
borderline and should, therefore, take steps to ensure effective support for