Consumer situation in the market

• Author: Hristova, Nataliya
• Pages: 62-63

Consum er mar ket stud y on the fun ctio ning of the r eal estate servi ces for consum ers in the EU – Coun try FicheBulgaria

62

11.Consum er situation in th e mar ket

11.1Consum er right s

Ta ble 26: Con sum er righ ts

Are th ere specific co nsum er rig hts in

th e cont ext of real est ate t ran sacti ons

and resi dent ial tenan cies in your

cou ntr y?

In part icular: are resid ential ten ants

tr eat ed as consum ers?

Wit h r espect to buy ers

Righ ts t o de clare nullit y of clau ses in mort gage cont ract , d efined as un fair by the

law . Th e Con sum er p rot ecti on l aw -Chap ter VI r egul ates h ypot hesizes of unfair

te rms i n con sum er contracts, incl udin g fi nancial serv ice contracts. According t o

Art .146 §1 the unf air clauses in contr acts a re i nval id, if they have not been agr eed

in divi dually . I n t his case, bor row ers un der cr edit agreem ent s, t reated by the Law as

con sumers, havet he r igh t t o see k lega l pr oceed ings f or d eclar ing th e nu llit y o f

un fair te rms in credit agr eem ent s, incl uded in mor tgage contr acts. The sam e r ight

has t he Con sume r Prot ection Comm issio n too, reg arding unfair clau ses in the

gen eral te rms of cont ract s, inclu ding credi t agr eement s.

Wit h r espect to selle rs

None

Wit h r espect to ten ants

Deposit prot ecti on sch eme, i.e. the op port uni ty of t enan ts t o of fset t he d eposit paid

upon conclu sion of a rent cont ract w ith unpaid debt s up on cont ract ’s term ina tion .

Wit h r espect to

landlords

None

Which exi stin g m ark eting pra ctices

are non -com plian t w ith nat ion al

consu mer legislation?

Non-ex isti ng off ers for sal e of r eal est ate in orde r t o at tr act consu mer s; paym ent of com mi ssion s (even

minimal) for view ing o f real estat e sal es of fers; pr ovid ing unr elia ble inform ation abo ut the pr oper ty (m ost

oft en abo ut it s clean bu ild-up area, abo ut the price, specified by seller ) or m isrepr esentat ion of i nfor mati on

abo ut hidden prop erty ’s fault s, know n t o r eal esta te agen t; off erin g or adv ertising pr oper ty wit h fa lse or

un specif ied ownershi p in form at ion; concealm ent of p aid comm issi ons b y r efusal to issue paym ent docum ents;

Which exi stin g m ark eting pra ctices

are non -compli ant wit h EU consu mer

legislation?

As a bove

Are th ere existi ng m ark etin g practi ces

det riment al to con sumer s, ev en if n ot

necessari ly illegal, in bot h dom estic

and cro ss-bor der transact ion s?

As a bove